Value proposition design : how to create products and services customers want. get started with... - Osterwalder, Alex; Pigneur, Yves; Bernarda, Greg; Smith, Alan (Hoboken : John Wiley & Sons, 2014)
Dizin : 282-290 sayfa
Keywords: Müşteri hizmetleri - Yönetim; Customer services - Management; Kalite kontrol; Quality control; Üretim yönetimi - Kalite kontrol; Production management - Quality control