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Linguistic Ethnography of a Multilingual Call Center London Calling /
'This book provides a fresh and insightful exploration into how call centre agents develop and use language at work. The researcher was able to do this because of her unique position within this workplace: she being one of the agents herself. This allowed her to provide a deep ethnographic acco...
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| Format: | e-Book |
| Language: | English |
| Published: |
Cham :
Springer International Publishing :
2019.
Imprint: Palgrave Macmillan, |
| Edition: | 1st ed. 2019. |
| Series: | Communicating in Professions and Organizations,
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| Subjects: | |
| Online Access: | Full-text access |