Linguistic Ethnography of a Multilingual Call Center London Calling /

'This book provides a fresh and insightful exploration into how call centre agents develop and use language at work. The researcher was able to do this because of her unique position within this workplace: she being one of the agents herself. This allowed her to provide a deep ethnographic acco...

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Detaylı Bibliyografya
Yazar: Woydack, Johanna (Yazar)
Müşterek Yazar: SpringerLink (Online service)
Materyal Türü: e-Kitap
Dil:İngilizce
Baskı/Yayın Bilgisi: Cham : Springer International Publishing : 2019.
Imprint: Palgrave Macmillan,
Edisyon:1st ed. 2019.
Seri Bilgileri:Communicating in Professions and Organizations,
Konular:
Linguistics > Methodology.
Ethnology.
Anthropological linguistics.
Multilingualism.
Sociolinguistics.
Industrial sociology.
Research Methods in Language and Linguistics.
Ethnography.
Linguistic Anthropology.
Sociology of Work.
Online Erişim:Full-text access
İçindekiler:
  • Chapter 1: Introduction
  • Chapter 2: Getting to know Callcentral: a first encounter
  • Chapter 3: The first stage of the script's career: production of "the master script"
  • Chapter 4: The second stage in the script's career: adaptation of the master script
  • Chapter 5: The final stage of the script's career: enactment and use of the master script
  • Chapter 6: Standardization and agency intertwined.

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