İçindekiler:
  • The DNA of Toyota lies in its culture
  • The human systems model
  • Toyota way + local environment + purpose = success
  • Attract competent and trainable people
  • Developing competent and able people
  • Engaging competent and willing people in continuous improvement
  • Inspiring people to be committed to the company, family, and community
  • Work groups and team problem solving
  • Clean and safe workplace
  • Two-way communication and visual management
  • Servant leadership
  • Commitment and tools for stable employment
  • Fair and consistent HR policies and practices
  • Slow promotion and rewards for teamwork
  • Hoshin Kanri and floor management development system
  • Leveling up Toyota culture at Toyota Motor Sales
  • The Lexus and Scion stories
  • Developing your culture of quality people for long-term mutual prosperity.