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  1. 1
    Hizmet pazarlaması ve hizmet kalitesi /

    Hizmet pazarlaması ve hizmet kalitesi /

    Published Asil, 2008.
    Book
  2. 2
    Gemba Kaizen : A commonsense approach to a continuous improvement strategy /

    Gemba Kaizen : A commonsense approach to a continuous improvement strategy / by Imai, Masaaki

    Published McGraw Hill, 2012.
    Book
  3. 3
    Services management : an integrated approach /

    Services management : an integrated approach /

    Published Pearson, 2013.
    Book

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