Advances in The Human Side of Service Engineering Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA /

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitud...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Ahram, Tareq Z. (Editor), Karwowski, Waldemar (Editor)
Format: e-Book
Language:English
Published: Cham : Springer International Publishing : Imprint: Springer, 2017.
Edition:1st ed. 2017.
Series:Advances in Intelligent Systems and Computing, 494
Subjects:
Computational intelligence.
Industrial Management.
Economic sociology.
Operations research.
User interfaces (Computer systems).
Human-computer interaction.
Computational Intelligence.
Economic Sociology.
Operations Research and Decision Theory.
User Interfaces and Human Computer Interaction.
Online Access:Full-text access
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Table of Contents:
  • People-Centered Service Systems
  • Cognitive Workload to Performance During Human-Computer Interactions
  • Data-Driven Services in Omni-Channel Customer Relations
  • Multi-Sided Measurement of Service System
  • Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services
  • Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. .

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