Service Quality for Facilities Management in Hospitals

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore's hospitals from the patient's perspective...

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Detaylı Bibliyografya
Asıl Yazarlar: Sui Pheng, Low (Yazar), Rui, Zhu (Yazar)
Müşterek Yazar: SpringerLink (Online service)
Materyal Türü: e-Kitap
Dil:İngilizce
Baskı/Yayın Bilgisi: Singapore : Springer Nature Singapore : 2016.
Imprint: Springer,
Edisyon:1st ed. 2016.
Konular:
Facility management.
Practice of medicine.
Hospitals > Administration.
Health services administration.
Facility Management.
Practice and Hospital Management.
Health Care Management.
Online Erişim:Full-text access
İçindekiler:
  • Introduction
  • Facilities Management and Singapore's Healthcare System
  • SERVQUAL, the Kano model and QFD
  • Conceptual Framework
  • Research Methodology
  • Data Analysis
  • Discussions
  • Conclusions.

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